Cancelations & Returns (Terms and Conditions)
CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY
6.1 This section applies to consumers only (and not to businesses or other organisations) who order goods
6.2 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 above.
6.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
6.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us.
Please not that personalised items and name plates cannot be returned unless the fault is due to Natural Gift Store.
6.5 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: -
* in the event that the product has been used
The provisions of this clause 6.5 do not affect your statutory rights.
6.6 Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be refundable.
Please note - if you send us your personalisation details then decide to CANCEL the order AFTER your order was PROCCESED, we CAN NOT refund or cancel your order.